Customer Service Representative

At Gene Johnson, we’re more than just a plumbing, heating & AC company—we’re a team driven by purpose and passion. We’re dedicated to making a positive impact in the communities we serve across Southern Washington, while fostering a workplace that’s secure, supportive, and rewarding. As a valued team member, you’ll play a key role in delivering top-quality customer service while helping us achieve our ambitious growth goals.

The Customer Service Representative will be responsible for providing exceptional customer service by addressing inquiries, booking service calls, making outbound calls, and ensuring our field staff has jobs scheduled. This role requires excellent communication skills, the ability to manage multiple tasks, and a proactive approach to keeping our service team busy and on track.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Key Responsibilities:

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
• Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
• Confirm appointments with customers and make any necessary adjustments to schedules.
• Ensure accurate data entry and update customer records in the CRM system.
• Monitor job status and coordinate with the field staff to ensure timely service delivery.
• Provide customers with accurate information regarding service options, availability, and pricing.
• Manage and prioritize a high volume of calls to ensure efficiency and productivity.
• Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
• Communicate with customers about promotions, discounts, and available services.

Qualifications:

• Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to multitask and manage high volumes of inbound and outbound calls.
• Proficient in using customer service software and CRM systems.
• Positive attitude and a strong commitment to customer satisfaction.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt to new technologies and procedures.

Pay Transparency:

The starting rate for this opportunity ranges from $21-$24/hr., based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands.

Available Schedules:

Monday - Friday 11AM - 8PM

Saturday - Wednesday 8AM-4:30PM

Apply Today!

Gene Johnson is an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a recruiter.